TO BE ELIGIBLE FOR A FULL REFUND ON A PRIMA HAIR COMPANY HAND TIED HAIR:
Hair must be unopened and in it's original packaging in all aspects. This means that hair cannot be removed from the binding or taken apart.
Hair must be returned within 25 days of the Order Date.
We do not refund shipping costs and you are responsible for return shipping costs.
However, we do make exceptions on a case-by-case basis. We are very proud of our products, and believe in the integrity and quality of our hair. If something isn’t right with your hair, please contact us at firstname.lastname@example.org.